Terms & Conditions

All orders are subject to availability. While we prepare meals in scale, some items may sell out during peak hours or special occasions (especially during Ramadan and large gatherings).

If an item becomes unavailable: we will inform you immediately, and you may choose a replacement or request a refund for that item.

All prices listed are in AED. Prices may change without prior notice, especially for bulk or customized orders.

We accept online payments, cash (where applicable), and approved payment methods listed at checkout. Orders are confirmed only after successful payment.

For large trays and bulk orders, advance notice may be required. Custom orders may require partial or full prepayment.

Cancellation of large orders must be made at least 7 hours before preparation begins. Because our meals are freshly prepared, last-minute cancellations may not be refundable.

We strive to deliver on time. However, delays may occur due to traffic, weather, high-demand periods, or public holidays. Delivery times are estimates, not guarantees.

Please ensure the delivery address is accurate and someone is available to receive the order. Lamst Zafran is not responsible for delays caused by incorrect address details.

We follow strict hygiene and food safety standards in our kitchen.

Once an order is delivered, proper storage becomes the customer's responsibility. We are not liable for spoilage caused by improper storage or reheating. If you have allergies, please inform us before placing your order.

Lamst Zafran proudly supports community and food-sharing efforts, especially during Ramadan.

Community distribution orders must follow the agreed delivery time, cannot be resold, and are prepared under the same hygiene and quality standards as all orders.

Customer satisfaction matters to us. If there is an issue with your order, contact us within 24 hours of receiving it and provide order details and photos (if applicable).

Refunds or replacements are evaluated case-by-case.

By using our website, you agree not to misuse or attempt to disrupt the platform, not to submit false or fraudulent orders, and to provide accurate personal information.

Lamst Zafran is not responsible for indirect or incidental damages, delays caused by factors beyond our control, or losses resulting from incorrect information provided by customers.

We may update these Terms & Conditions occasionally to reflect operational or legal changes. Updated versions will be posted on this page.

If you have questions regarding these terms, please contact us at +971 52 754 6282 or hello@lamstzafran.ae.